We will give you a full refund if your item never ships or does not match the listing description. Otherwise, all sales are final. When you make a purchase on inFrow, we don't release payment to the seller until you tell us you've received your order as described. You have 3 days after delivery to inform us if the item has been misrepresented by reporting the problem on the website with supporting photos. If we verify your claim, we'll send you a label to return the order to the seller and refund your payment. All returns must be shipped back within 3 days of approval to be eligible for a refund.