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We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, eligible items or defective merchandise. However shipping cost is not refundable and a flat amount of $19.50 will be deducted. All returns must be authorized by us before sending merchandise back. Here are the steps.
1. Simply request a return authorization by sending us an email at [email protected] within 7 days of the order’s delivery date.
2. Ship back the merchandise within 3 business days after you receive the return authorization. Should we send you a return label, the return label will expire after 72 business hours after the authorization is issued.
3. Original shipping fees are not refundable. A refund will be issued back to the original method of payment for the merchandise returned. We require up to 5 business days of receiving the merchandise at our warehouse. Financial institutions may require additional days to process the refund before the funds are returned to the account.
Returned merchandise should include the vendor packaging and tags if there are any, and be in the same condition as when it was received. Used merchandise cannot be returned.
To initiate a return, please contact [email protected] to state the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Please allow two (2) business days for the processing of your return after we receive the item back.